Inkredo

SERVICE LEVEL AGREEMENT (SLA)

Last updated: 5 Sep 2018

Inkredo is our lifeline and we understand it’s where you take decisions for risk mitigation. That’s why we guarantee 99.99% monthly uptime to teams on Inkredo.

​WHAT IS “UPTIME”?

“Uptime” refers to the period of time when Inkredo is up and running

HOW DO I FIND INKREDO'S UPTIME?

We'll make our uptime public here. It's a work-in-progress and we'll update you in coming days so that you've complete transparency of how Inkredo works.

WHAT HAPPENS IF UPTIME IS BELOW 99.99%?

What happens in case uptime is less than 99.99%, i.e. a maximum downtime of 8 seconds per day. Stuff happens because we're not entirely in control of everything, there are dependencies. In case we've got a downtime of more than 5 minutes on any day, we'll provide 10x credit for a full hour that is equal to the hourly rate the client pays us for the use of Inkredo in the next billing cycle. e.g. for monthly billing of Rs.8,999.00, any downtime exceeding 5 minutes during the month, we'll credit Rs.450.00 to the client in the next billing cycle. That is the full limit of our liability under the SLA. We've got you covered.

HOW DO WE TRACK THAT UPTIME?

We track uptime by monitoring and measuring the server side error rate to look at results from ping tests, web server tests, TCP port tests, and website tests. Any changes to Inkredo's uptime are immediately shown on our Status site.

​WILL THIS CHANGE IN THE FUTURE?

Inkredo may update this SLA once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.

STILL HAVE QUESTIONS?

Please get in touch with [email protected] and he’ll be happy to answer them!

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